Support Programs
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SONARtrac Start-Up Support
==> Optimize your SONARtrac Process Flow System investment.
==> Factory-trained and certified CiDRA technical professionals with application experience will provide your service.
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Support Includes:
- Pre-site survey
- Installation and process flow system commissioning
- On-site "train-the-trainer" instruction
- Custom installation commissioning report
- Application value proposition jointly defined and documented
- One-year extended warranty, parts and labor
- Semi-annual health checks
- Telephone and email support 6:00am - 4:00pm CST
- Secure FTP website access
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SONARtrac Extended Warranty
==> Maximize the life of your investment with an extended warranty program that provides:
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- One year extended warranty, parts and labor
- Semi-annual health checks
- Telephone and email support 6:00am-4:00pm CST
- Secure FTP website access
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SONARtrac Assurance Total Support
- Rest assured and stay on-track and on-line
- Keep your process running
- Increase cash flow by lowering your investment in inventory
- CiDRA technical professionals are available when you need them to help optimize your SONARtrac™ Process Flow System investment.
Support includes:
- One year extended warranty, parts and labor
- Telephone Support 24 x 7
- Email support 6:00am-6:00pm CST
- System Hardware and Software Upgrades
- Semi-annual health checks
- One-time accidental damage insurance
- Consignment inventory
- On-site training
- Semi-annual health checks
- Secure FTP website access
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Customer Care / Preventative Maintenance Programs
Pipe Maintenance, Rotation and SONARtrac Sensor Head Rotation
- Protect your investment
- Factory-trained and certified CiDRA technical professionals coordinate pipe change-outs and rotations with your maintenance and instrument personnel
- CiDRA technical professionals will rotate or remove/reinstall SONARtrac sensor head as required
Measuring and Adjusting for Pipe Wall Thickness Changes
- Keep your measurement "in-tune". CiDRA professionals will measure the thickness of your pipe wall and adjust for any changes due to abrasiveness and wear.
Diagnostic Systems Checks
- Diagnostic checks ensure that your system is operating at its optimal performance
- Diagnostic reports summarize "as configured" / "as left" spectrum performance
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For inquiries and pricing information, contact:
Paul Khuri, Expro Meters, Business Development, Sales
713-962-6146
pkhuri@cidra.com
Warren Sneedon, Expro Meters, Business Development, Sales
281-723-0753
wsneedon@cidra.com
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