Support Programs
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SONARtrac Start-Up Support
==> Optimize your SONARtrac Process Flow System investment.
==> Factory-trained and certified CiDRA technical professionals with application experience will provide your service. |
Support Includes:
- Pre-site survey
- Installation and process flow system commissioning
- On-site "train-the-trainer" instruction
- Custom installation commissioning report
- Application value proposition jointly defined and documented
- One-year extended warranty, parts and labor
- Semi-annual health checks
- Telephone and email support - Business Hours
- Secure FTP website access
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SONARtrac Extended Warranty
==> Maximize the life of your investment with an extended warranty program that provides: |
- One year extended warranty, parts and labor
- Semi-annual health checks
- Telephone and email support - Business Hours
- Secure FTP website access
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SONARtrac Assurance Total Support
- Rest assured and stay on-track and on-line
- Keep your process running
- Increase cash flow by lowering your investment in inventory
- CiDRA technical professionals are available when you need them to help optimize your Process Flow System investment.
Support includes:
- One year extended warranty, parts and labor
- Telephone Support 24 x 7
- Email support - Business Hours
- System Hardware and Software Upgrades
- Semi-annual health checks
- One-time accidental damage insurance
- Consignment inventory
- On-site training
- Semi-annual health checks
- Secure FTP website access
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SONARtrac Field Survey Services
CiDRA's professional expertise and sonar-based technology has the capability to provide new insight into various processes and slurry dynamics to assist in process design, optimization and characterization of slurry flows.
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Examples of Plant, Process Surveys:
- Mass Balance Surveys
- Entrained Air Surveys
- Existing Meter Health Checks
- Debottlenecking Projects
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Customer Care / Preventative Maintenance Programs
SONARcheckSM Service - Remote System Verification With No Process Downtime
- Achieve total peace of mind with regularly scheduled cost effective system verifications
- Ensure that critical measurement points are operating within specification
- Achieve true predictive maintenance through early warning indicators
- Free up critical manpower and get access to expert SONARtrac® technicians
- Bypass complicated visitor site logistics requirements through the remote access portal
- Site visits are also available for complete turn key service
- Gain access to a complete performance history which is trended over time
- Factory certified reports document the health of the system
- It’s as easy as 1 – 2 – 3:
- Run “Snapshot” function in the transmitter (downloads critical diagnostic data to the SONARstick™)
- Send electronic data to a secure area of the CiDRA web
- CiDRA technicians analyze the data and issue a verification report
- Transmitter configuration compared to initial installation
- Transmitter optimization is evaluated
- Sensor/pipe contact is trended
- Sensor health is evaluated
- System voltages checked against allowed tolerances
- On board health check status is reviewed
- All data is analyzed for any predictive maintenance recommendations
- Final report is issued
Pipe Maintenance, Rotation and SONARtrac Sensor Head Rotation
- Protect your investment
- Factory-trained and certified CiDRA technical professionals coordinate pipe change-outs and rotations with your maintenance and instrument personnel
- CiDRA technical professionals will rotate or remove/reinstall SONARtrac sensor head as required
Measuring and Adjusting for Pipe Wall Thickness Changes
- Keep your measurement "in-tune". CiDRA professionals will measure the thickness of your pipe wall and adjust for any changes due to abrasiveness and wear.
Diagnostic Systems Checks
- Diagnostic checks ensure that your system is operating at its optimal performance
- Diagnostic reports summarize "as configured" / "as left" spectrum performance
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